How we Collect and use your Personal Information:
“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, telephone number, and broader categories of information such as your professional information and internet activity.
We may collect Personal Information:
- Directly from you: such as any information about you that you give us by registering for an Aquanow account or corresponding with us by phone, e-mail or otherwise. The information may include but is not limited to your name, address, telephone number, credit card information, certain financial information, your email address and transaction history including records of payments made.
- From publicly available sources such as company websites, blogs, news articles, press releases, and corporate records or reports; and
Purposes for which we collect your Personal Information:
We generally use your Personal Information for the following purposes:
- to properly identify you;
- to deliver products and services to you;
- to understand your needs and your eligibility for products and services;
- to establish and maintain a responsible commercial relationship with you;
- to develop, enhance, and market products and services, and provide products and services to you;
- to process billing and collection of any fees;
- to conduct surveys and get feedback from you. You may opt-out of receiving certain promotional e-mail messages from us as described in the “Opt-out” section below;
- to meet our legal and regulatory requirements;
- to process your inquiries or respond to questions, comments or concerns regarding Aquanow;
- to recruit for positions at Aquanow;
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.
How we Disclose your Personal Information
We may share your Personal Information in the following circumstances:
Service Providers: We may share your Personal Information with companies or individuals that we contract with in order to receive services (our “Service Providers”). These services may include, among other things, providing products or services to you on our behalf, creating or maintaining our databases, payment processing, researching and analyzing the people who request information from us, preparing distribution communications or responding to inquiries. We do not allow our Service Providers to use or disclose your Personal Information for any purpose other than for providing services to us.
Affiliates and Subsidiaries: We may share your Personal Information with companies that we own or control, or that own or control us, or that are under common ownership or control with us.
Third Parties: We may share your Personal Information with companies or individuals outside of CLTS who may use your Personal Information for their own purposes (a “Third Party”). For example:
- From time to time, we may be required to provide Personal Information to a Third Party in response to a court order, subpoena, government investigation, or as otherwise required by law.
- We may share your Personal Information with Third Parties, such as law enforcement agencies, when we, in good faith, believe: (i) you or others are acting unlawfully, (ii) when we believe it is necessary or appropriate to satisfy any law, regulation or other governmental request, (iii) to operate our business and Sites properly, or (iv) to protect or defend our rights or the rights or well-being of our users, even without a subpoena, warrant or court order.
Security and Confidentiality:
Aquanow is committed to protecting your privacy. Internally, only people with a business need to know Personal Information, or whose duties reasonably require access to it, are granted access to clients’ Personal Information. Such individuals will only process your Personal Information on our instructions and are subject to a duty of confidentiality.
Cookies Data and other Technologies:
Examples of Cookies we use:
- Necessary cookies - these are used for technical reasons and are necessary to enable the Services to operate efficiently so that you can navigate the Services with ease and use specific features. These include, for example, cookies that help us to debug any errors. If these cookies are blocked or disabled, some of the Services may not operate effectively.
- Preference cookies - these are used to improve the functionality of the Services and make it easier to use. They help us to identify you as a repeat user of the Services and help us remember your preferences (for example, your choice of language or region).
- Analytical - these record your visit to our Services, the pages you have visited and the links you have followed. We will use this information to make the Services and the advertising displayed on it (if any) more relevant to your interests. We may also share this information with third parties for this purpose.
You may unsubscribe from receiving promotional emails from us by following the instructions provided in those email communications, or by emailing us at email@example.com. Please note that even if you opt out of receiving promotional communications from us, we may continue to send you non-promotional emails, such as communications regarding our ongoing relationship with you.
The European Union’s General Data Protection Regulation
The General Data Protection Regulation (GDPR) is a regulation that harmonizes national data privacy laws throughout the European Union (EU) and enhances protection of all EU residents with respect to their personal data. The GDPR applies to all companies handling the personal data of EU residences, including companies established outside the EU if they offer goods or services to EU residents.
In 2001, the EU recognized Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) as providing adequate protection. Canada’s adequacy status ensures that data processed in accordance with GDPR can be subsequently transferred from the EU to Canada without requiring additional data protection safeguards or authorization to transfer the data.
Disclosures to Individuals in the European Union
We are required to comply with the European Union (“EU”) General Data Protection Regulation and applicable local laws with regard to certain Personal Information we collect. For such Personal Information, the CLTS entity identified at the time of collection is the data controller of the Personal Information. In this section, “Personal Information” is defined in accordance with the General Data Protection Regulation.
We collect your Personal Information detailed in “How We Collect and Use Your Personal Information” pursuant to the following lawful bases:
If we need to collect Personal Information by law or under the terms of a contract we have with you and you fail to provide us with the information when requested, may not be able to perform the contract we have, or are trying to enter into, with you. We will inform you of any mandatory Personal Information we require from you and the consequences if you fail to provide it.
We maintain appropriate technical and organizational safeguards designed to help protect Personal Information from unauthorized disclosure or access and accidental or unlawful destruction, loss, or alteration. For example, we limit access of your Personal Information to authorized parties and have systems in place designed to ensure that we can restore availability and access to Personal Information in the event of a physical or technical incident. Although we use reasonable efforts to safeguard Personal Information, we cannot guarantee the security of Personal Information obtained or stored electronically.
We will store your Personal Information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the Personal Information was collected, or as may be permitted under applicable law. To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the Personal Information; the potential risk of harm from unauthorized use or disclosure of the Personal Information; the purposes for which we process the Personal Information and whether we can achieve those purposes through other means; and the applicable legal requirements. Unless otherwise required by applicable law, at the end of the retention period we will remove Personal Information from our systems and records or take appropriate steps to properly anonymize it.
We encourage you to periodically review this page for the latest information on our privacy practices.